These terms apply to every booking and every voucher purchase. Your contract is with Florence the Donkey Limited, trading as The Donkeys, of Holly Grange, Holly Lane, Balsall Common, West Midlands CV7 7EB.
Please read them before you book or buy a voucher. Booking an experience or buying a voucher means you accept them.
Unless the voucher itself says otherwise, a voucher bought directly from us is valid for 9 months from the date it was bought.
A voucher cannot be used to pay, in whole or in part, for another voucher. That applies to ours and to any bought through a third party.
You may cancel within 14 days of making the booking — the cooling off period — and have a full refund.
If you cancel less than 7 days before your experience, or do not come, there is no refund and no credit note.
If we have to cancel because of the weather, that is different: we will let you know and rebook you free of charge. See below.
We are not open to the public. Every visit is by prior booking, because our staff are mainly volunteers with limited time and because the donkeys need plenty of time to enjoy being donkeys.
Group sizes are deliberately small — usually under ten people, often fewer — so that the animals are not overwhelmed and so that everyone gets time with them.
We run the experiences in all weathers, so please wrap up warm and wear suitable outdoor clothing and footwear. It is woodland, open fields and an orchard, so wellingtons are advisable if it has been raining.
On the rare occasion we have to cancel because of the weather, we will let you know by email or text and rebook your experience free of charge. We cannot be responsible for any travel or accommodation costs.
All animals can be unpredictable and may bite, so please supervise children at all times, and never walk behind the donkeys — they may kick if startled.
The minimum age to lead a donkey is six. Younger children are welcome to come along with an adult free of charge. Anyone under 18 must be accompanied by a participating adult.
Please only feed the donkeys food provided by the handlers during your experience.
The ground is natural terrain and is not suitable for anyone unsteady on their feet. Dogs are not permitted on site, as we have free roaming animals.
We sometimes take photographs during an experience and may use them on this website or on social media. Please tell us on the day if you would rather we did not, and we will not.