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The Terms and Conditions detailed below apply to all bookings and voucher purchases. When you make a booking or purchase a voucher your contract is with Florence the Donkey Limited T/A The Donkeys, Holly Grange, Holly Lane, Balsall Common, West Midlands, CV7 7EB.

Please read these terms and conditions before making a booking with us or purchasing vouchers from us. You should understand that by making a booking or purchasing  vouchers, you agree to be bound by these terms and conditions.

Gift Vouchers

All gift vouchers purchased directly from us, unless otherwise specified on the voucher itself, are valid for 9 months from date of purchase. A gift voucher or voucher from a third-party vendor cannot be used as payment or part payment against another gift voucher.

Cancellations

 

You may cancel your booking within 14 days of the booking date (the cooling off period) and receive a full refund.

 

If you cancel less than 7 days before your experience or you fail to attend your experience, you shall not be entitled to any refund or credit note.